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It's me, hi

Samantha Gross Headshot 2024-04-06
Samantha Gross, a Chinese-American woman in her mid-20s in a well-lit art gallery surrounded by dark bronze humanoid sculptures by Auguste Rodin. Samantha has long, black hair and black framed glasses. She is wearing a blue jacket over a red shirt.

UX Researcher

Teacher

Samantha Gross, a Chinese woman in her early-20s, standing at the front of a high school classroom with student desks and a whiteboard visible in the background. Samantha has shoulder-length black hair and is wearing a blue jean jacket and black square glasses.
Samantha Gross, a Chinese-American woman in her mid-20s, posing gracefully in a lunge with her arms outstretched on a diagonal. She's wearing a long-sleeved black dance costume with a knee-length skirt and pink ballet shoes and tights.

Creative

Square logo with the letters wfh all lowercase in white text on a royal blue background

I freelanced for Work From Here as a UX/Customer Researcher

“… having people on your team who are detail oriented self-starters is crucial – and Samantha fits that description perfectly. It was so helpful to truly rely on her to own the research portion of our project. I highly recommend Samantha for any design-thinking and UX-related project and hope to work with her again very soon.”

-Garet Camella, co-founder of Work From Here

About Me

I’m Samantha: a UX Researcher, information desk receptionist, and former high school English teacher. My unique background leads me to highlight accessibility and consistency in everything I design – whether it’s a museum experience, lesson plan, mobile app, or website.

I love user interviews, usability testing, exploring user flows, service design, and working with clients. Working at a design agency is my dream because I’m excited by the variety of projects working in client services entails. I want to learn about lots of different industries and how products can best be designed for their specific user needs!

My eclectic background has given me many valuable transferrable skills (leadership, clear communication, empathy, public speaking, active listening, receptive to constructive feedback, etc.), and I am confident in – and excited about! – my ability to create meaningful and impactful designs that will improve users’ lives.

Work From Here UX/Customer Research

Who: Work From Here (WFH), a Columbus, OH based startup

Goal: Act as a non-biased, third-party interview facilitator

Tasks: Minimize bias in interview questions, schedule interview sessions, facilitate virtual interviews to uncover feedback regarding WFH’s value proposition

Results: Conducted 6 virtual interviews (15-20 min each) with potential and current WFH customers

3 people sitting at picnic tables inside a greenhouse doing work on laptops. The space is well-lit and has plants hanging from the eaves.
View Case Study

PALette (Artist Bio Mobile App)

Who: Theoretical concept for an artist biography mobile app for an art museum. Personal portfolio project completed for the Google UX Design Professional Certificate offered by Coursera

Goal: Design a mobile app from conception to delivery using Figma

Tasks: Surveys, user persona, user journey map, competitive audit, wireframe, prototype, site visit, usability studies

Results: Artist bio app concept that augments the physical experience of being in an art gallery through image recognition of artwork

Mockup of artwork screen for the painting Last September IV in the PALette app
View Case Study

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